Sunday, June 14, 2009

My compose mail page wont open to let me compose a email. I have to compose a email by going to contacts first?

My compose page wont open up. I have to open contacts to try to write an email. When I send a email it says loading up top then quits yet it wont go back to my mail box again. I am having a lot of problems with this site so can you please help me so it will work like it used to? Thank you

My compose mail page wont open to let me compose a email. I have to compose a email by going to contacts first?
I'm still using Windows 98, and this worked for me.





From your mail page, click on "Help", It will take you to another page. Over to the left click on the heading "Problems and Error Messages". On the next page click on "Problems with email". It will give you a selection to choose from, select "problems composing emails", or something like that. It will then take you to a page which will give you instructions on how to fix the problem. If this works for you, then when you go to compose an email, look over to the right and if it says "Rich Text", click that. You'll get your spell check, text size options back, text color options back and so forth.





If you still have problems, there is an option on that page you went to, to have a live chat with a Customer Care representative. That's what I did, and she talked me through the steps that corrected my problem. You may have to wait for a few minutes, I did, because they're assisting other users.





The problem was that as I'm still using Windows 98, and I cannot download the lastest Internet Explorer on my system, there was a problem in my browser. Now what I have to do, is from the Mail Page, sign out of Yahoo, then at the top of the page I click on "Tools" and "Internet Options". I delete "Cookies", press "OK", delete "files", press "OK", and then "clear history", and press "OK". I can then go to the main page on Yahoo, sign in with my email address, type in my password, click the box that says "keep me signed in for 2 weeks", and click "Sign In". Only then am I able to compose messages, reply to messages and so forth. Seems as if my browser is not compatible with the new changes.
Reply:In our case it was the Ad Blocking feature listed under Nortons Anti-spam in our Norton's Security program. When we turned off the Ad Blocker yahoo mail compose and reply returned. the problem with doing that is you will have to put up with annoying ads that were otherwise blocked.

microsoft

No comments:

Post a Comment